Refund policy

At Vero shirts, we want you to love your new t-shirt. Because we offer both standard designs and custom-printed apparel, please review our policy below regarding returns and refunds.

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1. Return Window

You have 60 days from the date of delivery to initiate a return request for eligible items.

2. Standard vs. Custom T-Shirts

• Standard T-Shirts: Can be returned within 60 days if they are in original, unworn, and unwashed condition.
• Custom T-Shirts: Because these items are printed specifically for you with your unique design or text, they are non-returnable and non-refundable unless the item arrives damaged, the print is defective, or we made an error in the customization.

3. Return Conditions

To be eligible for a return, your item must meet these criteria:

• Condition: Items must be unused, unworn, and unwashed.
• Packaging: Items must be in their original packaging with any original tags.
• Proof of Purchase: Your order number or receipt must be provided.

4. Shipping Costs & Fees

• Customer Responsibility: For standard returns (change of mind/size exchange), the customer is responsible for return shipping costs. Shipping costs are non-refundable.
• Restocking Fee: We do not charge any restocking fees.
• Damaged or Incorrect Items: If we sent the wrong shirt or if the print is defective, Vero shirts will cover all costs to replace the item or provide a full refund.

5. How to Initiate a Return

1. Email Us: Contact support@Veroshirts.com with your order number. For custom shirts that are damaged, please include a clear photo of the issue.
2. Mail Your Return: Send your package to our official return facility:

   Vero shirts Returns
   Unit 12, 63 Essex Road,, London, N1 2SF, United Kingdom.
   

3. Tracking: We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

6. Refunds

• Inspection: Once we receive and inspect your shirt, we will notify you via email regarding your refund status.
• Timeline: Approved refunds are processed within 5 business days and applied back to your original payment method.

7. Contact Us

Email: support@Veroshirts.com
Business Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM.